Terms & Conditions
Please read these terms carefully before using the Oversight platform. By accessing or using the Service, you agree to be bound by the terms below.
Last updated: June 17, 2026
1. Acceptance of Terms
By creating an account or using any part of the Oversight platform ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree, you may not access or use the Service.
2. Description of Service
Oversight provides a cloud-based ISP billing and subscriber management platform designed for Kenyan and East African wireless internet service providers. Features include MikroTik RouterOS automation, M-Pesa payment integration, PPPoE and hotspot subscriber management, and multi-tenant administration tools. The Service is provided on a subscription basis.
3. Account Registration
You must provide accurate, current, and complete information when registering. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorised access. We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
4. Subscription and Payments
Access to the Service requires an active paid subscription. Subscription fees are billed monthly or annually as chosen at sign-up. All fees are stated in Kenyan Shillings (KES) unless otherwise noted. Payments are non-refundable except as required by applicable law or at our sole discretion. We reserve the right to modify pricing with 30 days' notice. Failure to pay may result in suspension of your account.
5. Acceptable Use
You agree not to: (a) use the Service for any unlawful purpose or in violation of any applicable regulation; (b) attempt to gain unauthorised access to any part of the Service or its infrastructure; (c) reverse-engineer, decompile, or disassemble any component of the Service; (d) resell or sublicense access to the Service without our written consent; (e) transmit malicious code, spam, or any content that infringes the rights of third parties; or (f) use the Service in a way that disrupts its normal operation or imposes an unreasonable load on our infrastructure.
6. Data and Privacy
You retain ownership of all subscriber data you upload or generate through the Service. By using the Service, you grant Oversight a limited licence to store and process that data solely to provide the Service to you. We will not sell, share, or disclose your data to third parties except as necessary to operate the Service or as required by law. Please review our Privacy Policy for full details on how we collect and handle data.
7. Intellectual Property
All software, designs, trademarks, and content that form part of the Service are the exclusive property of Oversight or its licensors. These Terms do not grant you any rights to our intellectual property other than the limited right to use the Service as described herein. Any feedback, suggestions, or improvements you provide may be used by Oversight without obligation to you.
8. Service Availability
We aim to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance (which we will endeavour to announce in advance), emergency fixes, or factors outside our control including third-party outages and force majeure events. We are not liable for losses arising from downtime or unavailability.
9. Limitation of Liability
To the maximum extent permitted by Kenyan law, Oversight's total liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the amount you paid for the Service in the three months immediately preceding the event giving rise to the claim. In no event shall Oversight be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.
10. Termination
Either party may terminate the subscription at any time. You may cancel through your account settings; cancellation takes effect at the end of the current billing period. We may suspend or terminate your account immediately if you breach these Terms or if required by law. Upon termination, your access to the Service will cease and we may delete your data after a 30-day grace period, after which recovery is not possible.
11. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes via email or an in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.
13. Contact
If you have any questions about these Terms, please contact us at [email protected]. We aim to respond within two business days.